General Shipping & Delivery Terms
All parcels are delivered by courier service. Store pick up is not available.
If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
All transit times are subject to courier transport conditions and volume of parcels traffic.
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
We are not responsible for wrong or undeliverable addresses.
In case the courier service returns the parcel due to the wrong address, we will contact the customer immediately through phone or email. Shipping fees are payable by customer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock go out.
Q: When will I receive my order?
After your order is verified and payment has been cleared (immediate for online banking option or bank deposit option via ATM machine), we will ship out your order within the following time frame (except Sundays and Public Holidays):
West Malaysia: 2-3 working days
East Malaysia: 7-10 working days
International: 7-14 working days
1. Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail or WhatsApp. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
2. Idea Planet Network shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.
Q: What are the shipping/delivery rates?
Local / Malaysia Shipping
Idea Planet Network charges a flat RM15 shipping/delivery rate per order for deliveries to the whole of West Malaysia (large volume / heavy weight / drone product might have additional shipping charge).The delivery rate to Sabah / Sarawak is counted by weight, optional shipping cost will be shown at product page if applicable.
International shipping is via Fedex, DHL, Janio or Aramex. Estimated shipping travel time is 7-14 business days. Shipping cost can be checked by adding the product to your shopping cart, registration is not required.
Q: When do you ship out the items?
For in stock items, we ship out on the same day if order and payment are received before 3.00pm Malaysia time. Please contact Idea Planet Network if you did not receive your parcel within 5 working days after shipping out. Idea Planet Network is not responsible for parcels unclaimed after a month from the shipped date.
For special order items (or pre-order items), please allow 3-14 days for delivery (depending on supplier's stock availability). In most cases, products will be obtained and shipped out within a week. Idea Planet Network will offer a full refund if the special order item is unable to be delivered from our supplier within the 2 weeks period.
Idea Planet Network is not responsible for customer's loss or damages due to the result of late delivery / inability to deliver / cancellation of an order. In some cases there might be a longer delay in delivering a stock. Please contact us if you did not get your order within 2 weeks of placing your order. While Idea Planet Network has tried her best effort in ensuring the stock status accuracy online, we cannot guarantee 100% accuracy of the stock status shown. Please call customer support at +6016-5708055 to check the stock status.
Q: What’s your business hours?
We operate daily from 9:00 AM to 6:00 PM (Monday to Sunday), the shipping cut off time is 3:00 PM on weekdays (Monday to Friday). Any order made after 3:00 PM will be brought forward to the next working day. The delivery times are counted based on working days.
Q: Do you deliver during weekends and holidays?
Our courier partners are unable to deliver during weekends or public holidays.
Q: Can I cancel my order after the order has been shipped?
Unfortunately we are unable to accommodate your request for cancellation once the item has been shipped.
Idea Planet Network ("us", "we", or "our") operates the www.ideaplanet.com.my website (hereinafter referred to as the "Service").
1. Information Collection And Use
We collect several different types of information for various purposes to provide and improve our service to you.
1.1 Types of Data Collected
i) Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name.
Address, State, Province, ZIP/Postal code, City.
Cookies and Usage Data.
ii) Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
iii) Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
iv) Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
1.2 Use of Data
Idea Planet Network uses the collected data for various purposes:
To provide and maintain the Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer care and support.
To provide analysis or valuable information so that we can improve the Service.
To monitor the usage of the Service.
To detect, prevent and address technical issues.
1.3 Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.
2. Disclosure Of Data
2.1 Legal Requirements
Idea Planet Network may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation.
To protect and defend the rights or property of Idea Planet Network.
To prevent or investigate possible wrongdoing in connection with the Service.
To protect the personal safety of users of the Service or the public.
To protect against legal liability.
3. Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
4. Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
4.2 Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
5. Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
6. Children's Privacy
Idea Planet Network is not intended for children under thirteen (13) years of age. Idea Planet Network, its affiliates, subsidiaries or its strategic partners do not knowingly or intentionally collect, disclose, share, transfer any Personal Information from children under the age of thirteen (13) and you should not, under any circumstance or for any reason, provide your Personal Information if you are under the age of thirteen (13). If Idea Planet Network becomes aware of any collection of any Personal Information of a child under the age of thirteen (13), Idea Planet Network will take steps to delete such Personal Information.
8. Contact Us